BASS benchmarking report

Administrative & Support Services Benchmarking Report for the Financial Year 2013/14

The Treasury has released its fifth report on the cost, efficiency and effectiveness of administrative and support (A&S) services across 26 public sector agencies.  This report assesses the efficiency and effectiveness of agencies' back office functions, with a goal of supporting and freeing up resources for front line public services.

The report covers five functions: Human Resources, Finance, Information and Communications Technology (ICT), Procurement, and Corporate and Executive Services. Findings are based on the year ended 30 June 2014 and two preceding years. 

The report is a key deliverable from the annual A&S service benchmarking exercise, which provides management information to support value for money assessments, target-setting, and tracking of improvement over time. It also provides a picture of each function across agencies, including larger cross agency improvement programmes.

See related material below, including performance findings for each function, frequently asked questions, and the metric results and data points in MS Excel format.

Each agency's individual report will be published on their website by 12 August. Links to each of these reports will be available at:

Read the media statement by the Treasury: Treasury releases annual administrative and support services benchmarking report (7 August 2015).