Administrative & Support Services Benchmarking Report for the Financial Year 2012/13

The fourth annual Benchmarking of Administrative & Support Services (BASS) report provides information on the cost, efficiency, and effectiveness of administrative & support (A&S) services in the State sector. Results cover five A&S service functions across larger departments and Crown entities over three reporting periods (FY 2010/11, FY 2011/12 and FY 2012/13).

The report is a key deliverable from the annual A&S service benchmarking exercise, which provides management information to support value for money assessments, target-setting, and tracking of improvement over time. It also provides a picture of each function across agencies, including larger cross agency improvement programmes.

See related material above, including performance findings for each function, frequently asked questions, and the metric results and data points in MS Excel format.

Read the media statement by the Treasury: Treasury releases annual administrative and support services benchmarking report (28 May 2014)