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Administrative and Support Services Benchmarking Report for the Financial Year 2014/15

Publication Details

  • Administrative & Support Services Benchmarking Report for the Financial Year 2014/15
  • Published: 13 Jul 2016
  • Status: Current
  • Author: The Treasury
  • Hard copy: Available in Adobe PDF only. An HTML version will be available in due course.
  • Persistent URL for bibliographic use:
    http://purl.oclc.org/nzt/r-1884
 

Administrative & Support Services Benchmarking Report for the Financial Year 2014/15

Published 13 Jul 2016

The Treasury has released its sixth report on the cost, efficiency and effectiveness of administrative and support (A&S) services across 26 public sector agencies.  This report assesses the efficiency and effectiveness of agencies' back office functions, with a goal of supporting and freeing up resources for front line public services.

The report covers five functions: Human Resources, Finance, Information and Communications Technology (ICT), Procurement, and Corporate and Executive Services. Findings are based on the year ended 30 June 2015 and two preceding years. 

The report provides a picture of each function across agencies. It is a key deliverable from the annual A&S services benchmarking exercise, which provides management information to support value for money assessments, target setting, and tracking of improvement over time.

Individual agency reports will be published on each agency’s website. As they become available, links to each of these individual reports will be available at http://www.treasury.govt.nz/statesector/performance/bass/benchmarking

Contents of the Report

Browse Section/Chapter Download/Page Pange

Statement by the Secretary to the Treasury

Executive Summary

Context

Information and Communications Technology

  • Functional Lead Commentary
  • Overall ICT Cost
  • ICT Service Towers
  • Drivers of ICT Enhancements
  • Cost Per End User
  • ICT Personnel
  • System Reliability
  • ICT Capability

Corporate and Executive Services

  • Commentary – Communications Function
  • Commentary – Legal Function
  • Overall CES Cost
  • Cost by Service
  • Communication Service Personnel
  • Communication Service Capability
  • Legal Service Capability

Human Resources

  • Head of Profession Commentary
  • Overall HR Cost
  • Cost Per Employee
  • HR Processes
  • Recruitment
  • HR Capability

Finance

  • Head of Profession Commentary
  • Overall Finance Cost
  • Cost of Finance
  • Finance Processes
  • Finance Capability

Procurement

  • Functional Lead Commentary
  • Overall Procurement Cost
  • Collaborative Procurement Arrangements
  • Professionally Qualified Procurement Employees
  • Procurement Contracts > $100K – Plan or Business Case
  • Procurement Contracts > $100K – Review of Contracts
  • Management of Top 10 Suppliers
  • Procurement Capability

Appendices

  • Appendix 1: List of Participating Agencies
  • Appendix 2: Glossary of Terms
  • Appendix 3: Metric Definitions
  • Appendix 4: Graph Interpretation
bnchmrk-14-15.pdf (1,469 KB) pp. (2),iv,1–85

Metric Results and Data Points

  • Includes FY 2014/15 2013/14, FY 2012/13, FY 2011/12 and FY 2010/11 metric results and data
metric-bnchmrk-14-15.xlsx (1,513 KB)

 

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