The Treasury

Global Navigation

Personal tools

You are here: Home > State Sector > Performance > Benchmarking Administrative and Support Services > Benchmarking Reports > Administrative and Support Services Benchmarking Report for the Financial Year 2013/14

Treasury
Publication

Administrative and Support Services Benchmarking Report for the Financial Year 2012/13

Publication Details

  • Administrative & Support Services Benchmarking Report for the Financial Year 2013/14
  • Published: 7 Aug 2015
  • Status: Current
  • Author: The Treasury
  • Hard copy: Available in Adobe PDF only. An HTML version will be available in due course.
  • Persistent URL for bibliographic use:
    http://purl.oclc.org/nzt/r-1736
 

Administrative & Support Services Benchmarking Report for the Financial Year 2013/14

Published 7 Aug 2015

The Treasury has released its fifth report on the cost, efficiency and effectiveness of administrative and support (A&S) services across 26 public sector agencies.  This report assesses the efficiency and effectiveness of agencies' back office functions, with a goal of supporting and freeing up resources for front line public services.

The report covers five functions: Human Resources, Finance, Information and Communications Technology (ICT), Procurement, and Corporate and Executive Services. Findings are based on the year ended 30 June 2014 and two preceding years. 

The report is a key deliverable from the annual A&S service benchmarking exercise, which provides management information to support value for money assessments, target-setting, and tracking of improvement over time. It also provides a picture of each function across agencies, including larger cross agency improvement programmes.

See related material below, including performance findings for each function, frequently asked questions, and the metric results and data points in MS Excel format.

Each agency's individual report will be published on their website by 12 August. Links to each of these reports will be available at: http://www.treasury.govt.nz/statesector/performance/bass/benchmarking

Read the media statement by the Treasury: Treasury releases annual administrative and support services benchmarking report (7 August 2015).

Contents of the Report

Browse Section/Chapter Download/Page Pange

Foreword by the Minister of Finance

Statement by the Secretary to the Treasury

Executive summary

  • Purpose of the report
  • Scope of the report
  • Measurement and benchmarking approach
  • Quality of management information
  • Findings
  • Next steps

Introduction

  • Background
  • Purpose of the report
  • Scope of the report
  • Measurement and benchmarking approach

Overview of findings

  • Findings

Human Resources

  • Summary of findings

Finance

  • Summary of findings
  • Quality of management information

Information and Communications Technology

  • Commentary
  • Summary of findings
  • Quality of management information

Procurement

  • Commentary
  • Summary of findings
  • Quality of management information

Corporate and Executive Services

  • Commentary
  • Summary of findings
  • Quality of management information

Appendix 1: Bibliography

Appendix 2: Glossary of terms and abbreviations

Appendix 3: Dataset descriptions

Appendix 4: Metric definitions

Appendix 5: Property management

bnchmrk-13-14.pdf (1,159 KB) pp. (2),ii,1–99

Related Material

Item Download

Human Resources Performance Findings

hr-bnchmrk-13-14.pdf (348 KB)

Finance Performance Findings

fin-bnchmrk-13-14.pdf (389 KB)

ICT Performance Performance Findings

ict-bnchmrk-13-14.pdf (517 KB)

Procurement Performance Findings

proc-bnchmrk-13-14.pdf (348 KB)

Corporate and Executive Services (CES) Performance Findings

ces-bnchmrk-13-14.pdf (563 KB)

Metric Results and Data Points

  • Includes FY 2013/14, FY 2012/13, FY 2011/12 and FY 2010/11 metric results and data
metric-bnchmrk-13-14.xls (704 KB)

Frequently Asked Questions

faqs-bnchmrk-13-14.pdf (182 KB)
Page top