Administrative & Support Services Benchmarking Report for the Financial Year 2011/12

Published 30 Jul 2013

The third annual Benchmarking of Administrative & Support Services (BASS) report provides information on the cost, efficiency, and effectiveness of administrative & support (A&S) services in the State sector.

Results cover six A&S service functions across larger departments and Crown entities over three reporting periods (FY 2009/10, FY 2010/11 and FY 2011/12). The report is a key deliverable from the annual A&S service benchmarking exercise, which provides management information to support value for money assessments, target-setting, and tracking of improvement over time. It also provides a picture of each function across agencies, including larger cross agency improvement programmes.

See related material below, including performance findings for each function, frequently asked questions, and the metric results and data points in MS Excel format.

Read the media statement by the Treasury: Treasury Releases Benchmarking Report (23 April 2013)

Contents of the Report

Browse Section/Chapter	Download/Page Pange
Foreword by the Minister of Finance Statement by the Secretary to the Treasury Executive Summary Purpose of the report Scope of the report Measurement and benchmarking approach Findings Next steps Introduction Background Purpose of the report Scope of the report Measurement and benchmarking approach Quality of management information Overview of findings Findings Human Resources Commentary Summary of findings Quality of management information Finance Commentary Summary of findings Quality of management information Information and Communications Technology Commentary Summary of findings Quality of management information Procurement Commentary Summary of findings Quality of management information Property Management Commentary Summary of findings Quality of management information Corporate and Executive Services Commentary Summary of findings Quality of management information Appendix 1: Bibliography Appendix 2: Glossary of Terms and Abbreviations Appendix 3: Dataset Descriptions New Zealand full cohort (NZ full cohort) Small, medium-sized, and large agency cohorts UK Audit Agencies (UKAA cohort) American Productivity & Quality Center (APQC) full cohort APQC similar cohort The Hackett Group (Hackett) full cohort Hackett Peer Group Hackett World Class UK Cabinet Office Property dataset Appendix 4: Metric Definitions Management practice indicator descriptions Capability Maturity Model descriptions	bnchmrk-11-12.pdf (612 KB) pp. (2),ii,1–86

Browse Section/Chapter

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Foreword by the Minister of Finance

Statement by the Secretary to the Treasury

Executive Summary

Purpose of the report
Scope of the report
Measurement and benchmarking approach
Findings
Next steps

Introduction

Background
Purpose of the report
Scope of the report
Measurement and benchmarking approach
Quality of management information

Overview of findings

Findings

Human Resources

Commentary
Summary of findings
Quality of management information

Finance

Commentary
Summary of findings
Quality of management information

Information and Communications Technology

Commentary
Summary of findings
Quality of management information

Procurement

Commentary
Summary of findings
Quality of management information

Property Management

Commentary
Summary of findings
Quality of management information

Corporate and Executive Services

Commentary
Summary of findings
Quality of management information

Appendix 1: Bibliography

Appendix 2: Glossary of Terms and Abbreviations

Appendix 3: Dataset Descriptions

New Zealand full cohort (NZ full cohort)
Small, medium-sized, and large agency cohorts
UK Audit Agencies (UKAA cohort)
American Productivity & Quality Center (APQC) full cohort
APQC similar cohort
The Hackett Group (Hackett) full cohort
Hackett Peer Group
Hackett World Class
UK Cabinet Office Property dataset

Appendix 4: Metric Definitions

Management practice indicator descriptions
Capability Maturity Model descriptions

bnchmrk-11-12.pdf (612 KB) pp. (2),ii,1–86

Related Material

Item	Download
Human Resources Performance Findings	hr-bnchmrk-11-12.pdf (305 KB)
Finance Performance Findings	fin-bnchmrk-11-12.pdf (326 KB)
ICT Performance Performance Findings	ict-bnchmrk-11-12.pdf (358 KB)
Procurement Performance Findings	proc-bnchmrk-11-12.pdf (212 KB)
Property Performance Findings	prop-bnchmrk-11-12.pdf (341 KB)
Corporate and Executive Services (CES) Performance Findings	ces-bnchmrk-11-12.pdf (275 KB)
Metric Results Includes FY 2011/12, FY 2010/11 and FY 2009/10 metric results.	bnchmrk-11-12.xlsx (933 KB)
Metric Results and Data Includes FY 2011/12, FY 2010/11 and FY 2009/10 metric results and data.	bnchmrk-11-12-data.xls (1,176 KB)
Benchmarking Administrative & Support Services Independent Key Stakeholder Assessment by IQANZ	iqanz-bnchmrk-11-12.pdf (190 KB)
Frequently Asked Questions	faqs-bnchmrk-11-12.pdf (191 KB)

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Publication Details

Administrative & Support Services Benchmarking Report for the Financial Year 2011/12

Contents of the Report

Foreword by the Minister of Finance

Statement by the Secretary to the Treasury

Executive Summary

Introduction

Overview of findings

Human Resources

Finance

Information and Communications Technology

Procurement

Property Management

Corporate and Executive Services

Appendix 1: Bibliography

Appendix 2: Glossary of Terms and Abbreviations

Appendix 3: Dataset Descriptions

Appendix 4: Metric Definitions

Related Material

Human Resources Performance Findings

Finance Performance Findings

ICT Performance Performance Findings

Procurement Performance Findings

Property Performance Findings

Corporate and Executive Services (CES) Performance Findings

Metric Results

Metric Results and Data

Benchmarking Administrative & Support Services Independent Key Stakeholder Assessment by IQANZ

Frequently Asked Questions