Findings

Highlights of findings

New Zealand full cohort agencies reported spending $1.4 million less. Agencies that reported reductions in cost cited reduced communications and legal costs and reduced costs associated with mergers in FY 2010/11 as key contributing factors. Three services - communications, information management, and legal services - make up 68 percent of expenditure in the CES function.
Agencies reported similar efficiency levels as for 2009/10. The large agency cohort delivers the CES function significantly more efficiently than the medium-sized and small agency cohorts. The CES costs as a percentage of organisational running costs (ORC) for the small agency cohort are seven times higher and the medium-sized agency cohort is four times higher than the large agency cohort.
Agencies reported increases in CES function maturity since FY 2009/10. TheMPI score for Communications has increased to 86 percent and the Legal Services score has increased to 72 percent.[55]

[55]BASS Management Practice Indicators (MPI) are adopted from the UK Audit Agencies (UKAA) A&S service performance measurement methodology. Within that methodology, the MPI score assesses "the extent to which...[a] function achieves a set of key management practices which will provide an indication of whether it is a well-run, modernised and mature function.

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