Administrative & Support Services Benchmarking Report for the Financial Year 2010/11

Published 7 Mar 2012

The second annual Better Administrative & Support Services (BASS) report provides information on the cost, efficiency, and effectiveness of administrative & support (A&S) services in the State sector.

Results cover six A&S service functions across larger departments and Crown entities over two reporting periods (FY 2009/10 and FY 2010/11). The report is a key deliverable from the annual A&S service benchmarking exercise, which provides management information to support value for money assessments, target-setting, and tracking of improvement over time. It also provides a picture of each function across agencies, including larger cross agency improvement programmes.

Related material:

Better Administrative & Support Services (BASS)
Media statement by Hon Bill English, Minister of Finance, on the Beehive website: Room for improvement in state sector back office (7 March 2012)
Frequently Asked Questions Relating to the FY 2010/11 Report
Media statement by Andrew Kibblewhite, Deputy Secretary to the Treasury: Treasury releases benchmarking second report (7 March 2012)

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Foreword by the Minister of Finance Statement by the Secretary to the Treasury Executive Summary Background Purpose of the report Findings Next steps Context Scope of the report Measurement and benchmarking approach Quality of management information Human Resources Commentary Findings Quality of management information Finance Commentary Findings Quality of management information Information and Communications Technology Commentary Findings Quality of management information Procurement Commentary Findings Quality of management information Property Management Commentary Findings Quality of management information Corporate and Executive Services Commentary Findings Quality of management information Appendix 1: Bibliography Appendix 2: Glossary of Terms and Abbreviations Appendix 3: Dataset Descriptions New Zealand full cohort (NZ full cohort) Small, medium-sized, and large agency cohorts UK Audit Agencies (UKAA cohort) American Productivity & Quality Center (APQC) full cohort APQC similar cohort The Hackett Group (Hackett) full cohort Hackett Peer Group Hackett World Class Office of Government Commerce (OGC) Property dataset Appendix 4: Metric Definitions Management practice indicator descriptions Appendix 5: NZ Full Cohort Results Appendix 6: Agency Results	bnchmrk-2010-11.pdf (798 KB) pp. (2),ii,1–205
Data Includes FY 2009/10 and FY 2010/11 data.	bnchmrk-2010-11.xls (551 KB)

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Management practice indicator descriptions

Appendix 5: NZ Full Cohort Results

Appendix 6: Agency Results

bnchmrk-2010-11.pdf (798 KB) pp. (2),ii,1–205

Data

Includes FY 2009/10 and FY 2010/11 data.

bnchmrk-2010-11.xls (551 KB)

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Administrative & Support Services Benchmarking Report for the Financial Year 2010/11

Contents

Foreword by the Minister of Finance

Statement by the Secretary to the Treasury

Executive Summary

Context

Human Resources

Finance

Information and Communications Technology

Procurement

Property Management

Corporate and Executive Services

Appendix 1: Bibliography

Appendix 2: Glossary of Terms and Abbreviations

Appendix 3: Dataset Descriptions

Appendix 4: Metric Definitions

Appendix 5: NZ Full Cohort Results

Appendix 6: Agency Results

Data