Administrative & Support Services Benchmarking Report for FY 2008/09 and FY 2009/10

Published: 13 April 2011

The results from a benchmarking exercise for FY 2008/09 and 2009/10 have been consolidated into a single 'Administrative & Support Services Benchmarking Report for FY 2008/09 and FY 2009/10'. The report aims to provide managers with management information that improves transparency and scrutiny and helps identify opportunities for improvement and savings.

Related material:

Better Administrative & Support Services (BASS) Programme
Frequently Asked Questions Relating to the Report
Media statement by Andrew Kibblewhite, Deputy Chief Executive of the Treasury: Treasury releases benchmarking report (13 April 2011)

Contents

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Foreword by the Minister of Finance Statement by the Secretary to the Treasury Executive Summary Background Future reports Key findings Data quality Next steps Introduction Purpose of this report Background Scope of this report Benchmarking methods Next steps Overview of findings Results highlights Quality of management information Human Resources Commentary Result highlights Quality of management information Finance Commentary Result highlights Quality of management information Information and Communications Technology Commentary Result highlights Quality of management information Procurement Commentary Result highlights Quality of management information Property Management Commentary Result highlights Quality of management information Corporate & Executive Services Commentary Result highlights Quality of management information Appendix 1: Bibliography Appendix 2: Glossary of terms and abbreviations Appendix 3: Dataset descriptions New Zealand full cohort (NZ full cohort) UK Audit Agencies (UKAA cohort) UK Operational Efficiency Programme (UK OEP cohort) American Productivity & Quality Center (APQC) Full Cohort The Hackett Group (Hackett) Full Cohort Office of Government Commerce (OGC) Property data Appendix 4: Metric definitions FY 2008/09 metric definitions FY 2009/10 metric definitions Management practice indicator descriptions Appendix 5: Function benchmarking results for FY 2008/09 Appendix 6: Summary of agency results for FY 2008/09 Appendix 7: Function benchmarking results for FY 2009/10 Appendix 8: Summary of agency results for FY 2009/10	bnchmrk-rep.pdf (690 KB) pp. i-vi, 1–165

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