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Administrative and Support Services Benchmarking Report for FY 2008/09 and FY 2009/10

Publication Details

  • Better Administrative & Support Services Programme: Administrative & Support Services Benchmarking Report for FY 2008/09 and FY 2009/10
  • Published: 13 Apr 2011
  • Status: Current
  • Author: The Treasury
     

    Administrative & Support Services Benchmarking Report for FY 2008/09 and FY 2009/10

    Published: 13 April 2011

    The results from a benchmarking exercise for FY 2008/09 and 2009/10 have been consolidated into a single 'Administrative & Support Services Benchmarking Report for FY 2008/09 and FY 2009/10'. The report aims to provide managers with management information that improves transparency and scrutiny and helps identify opportunities for improvement and savings.

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    Contents

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    Foreword by the Minister of Finance

    Statement by the Secretary to the Treasury

    Executive Summary

    Introduction

    Overview of findings

    Human Resources

    Finance

    Information and Communications Technology

    Procurement

    Property Management

    Corporate & Executive Services

    Appendix 1: Bibliography

    Appendix 2: Glossary of terms and abbreviations

    Appendix 3: Dataset descriptions

    Appendix 4: Metric definitions

    Appendix 5: Function benchmarking results for FY 2008/09

    Appendix 6: Summary of agency results for FY 2008/09

    Appendix 7: Function benchmarking results for FY 2009/10

    Appendix 8: Summary of agency results for FY 2009/10

    bnchmrk-rep.pdf (690 KB) pp. i-vi, 1–165
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