Benchmarking Administrative and Support Services
Page updated 28 Aug 2012
This cross-agency programme provides an annual administrative and support (A&S) service benchmarking service to larger government agencies to support value for money assessments, target-setting, and tracking of improvement over time. It also provides a picture of each function across agencies, including larger cross agency improvement programmes, and it advances opportunities for cross-agency collaboration.
Annual Administrative & Support Services Benchmarking Update - March 2012
The second annual benchmarking report - Administrative & Support Services Benchmarking Report for the Financial Year 2010/11 - was released on 7 March 2012. It provides information on the cost, efficiency, and effectiveness of administrative & support (A&S) services in the State sector, and results cover six A&S service functions across larger departments and crown entities over two reporting periods (Financial Years 2009/10 and 2010/11). Individual agency results, including data, metrics and comparators are available in the Data spreadsheet below the published report.
Consistent performance information across agencies gives transparency over a significant area of expenditure and provides an evidence base for assessing performance.
One part of delivering better public services is ensuring money is not unnecessarily spent on back office administration, when redirecting it to frontline services would yield better results. By tracking changes each year, we can see if investment in A&S change programmes are delivering results and learn what works and what doesn’t.
The benchmarking reports are an important step towards transparency and scrutiny of government services, and future reports will keep an eye on how the State sector is tracking on the goal of reducing costs and improving efficiency and effectiveness of A&S services for the New Zealand State sector.
Contact for Enquiries
Email: BASS@treasury.govt.nz
