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6.3  Financial and non-financial performance information

Government entities should measure and publish their performance to see whether they have achieved government policy objectives. This will help give customers confidence that the payments they make do achieve their intended purpose. It is also an important plank of transparency.

We suggest that entities report along the following lines:

  • Well-defined measures that demonstrate when outputs have been achieved. These measures should be reviewed when there are policy changes that impact on the delivery of the outputs.
  • Actual revenue and expenses compared with past forecasts, and the current state of any memorandum account.
  • The report should be endorsed by those that are accountable for the delivery of the outcomes that the cost recovery regime is designed to achieve, for example, senior leaders or Ministers.
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