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Chapter 5 - Review and Evaluation

Review and evaluation overlaps with monitoring, but it merits separate treatment given that it extends further than an individual contract.

Government agencies must build a reflective capacity into their contract management system. They need to be able to think about the following questions:

  • Is the programme or policy being delivered by way of contracting effective?
  • Does it represent value for money?
  • What improvements can be made?
  • How effective has the organisation’s contract management been?
  • How have the NGOs performed in respect of particular contracts?
  • How have individual NGOs performed against our assessment of risk?
  • How has the successful service provision contributed towards desired outcomes?
  • How has the agency performed in respect of individual contracts?
  • How effective is the agency’s relationship management?

This should be informed by:

  • Information from monitoring individual contracts.
  • Feedback from service users, NGOs and other interested parties.
  • Evaluation.
  • Audit.
  • Reviews of contract management.
  • Risk assessments.
  • Any other available information and analysis.

The answers to these questions should in turn feed into:

  • Policy advice.
  • The budget process.
  • Decisions about particular contracts, relationships or services.
  • The contract management system.

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