![Guidelines for Contracting with Non-Government Organisations for Services Sought by the Crown [2003] (2003)](/mastheads/publications/guidance/ngo-03.gif){kind=small}
Chapter 5 - Review and Evaluation
Review and evaluation overlaps with monitoring, but it merits separate treatment given that it extends further than an individual contract.
Government agencies must build a reflective capacity into their contract management system. They need to be able to think about the following questions:
- Is the programme or policy being delivered by way of contracting effective?
- Does it represent value for money?
- What improvements can be made?
- How effective has the organisation’s contract management been?
- How have the NGOs performed in respect of particular contracts?
- How have individual NGOs performed against our assessment of risk?
- How has the successful service provision contributed towards desired outcomes?
- How has the agency performed in respect of individual contracts?
- How effective is the agency’s relationship management?
This should be informed by:
- Information from monitoring individual contracts.
- Feedback from service users, NGOs and other interested parties.
- Evaluation.
- Audit.
- Reviews of contract management.
- Risk assessments.
- Any other available information and analysis.
The answers to these questions should in turn feed into:
- Policy advice.
- The budget process.
- Decisions about particular contracts, relationships or services.
- The contract management system.
