![Guidelines for Contracting with Non-Government Organisations for Services Sought by the Crown [2003] (2003)](/mastheads/publications/guidance/ngo-03.gif){kind=small}
Chapter 4 - Managing the Contract and Monitoring
Signing the contract is only part of the Government agency’s responsibilities for contract management. Agencies are also responsible for the ongoing management of:
- The contract once it has been signed, and
- The relationship with the NGO providing the service.
This will involve:
- Monitoring (including verifying) service delivery against the contract.
- Assessing the effectiveness of the services delivered.
- Approval of payment, and making payment according to the contract.
- Ongoing relationship management.
- Dealing with any differences of view with the NGO.
- Negotiating changes to the contract initiated by either party.
- In extreme cases, taking action to enforce the conditions of the contract, including exercising any rights to terminate the contract.
This provides the basis for:
- Assessing whether the NGO has delivered what was contracted for.
- Accountability for public money.
- Paying money to the NGO.
- Making decisions about how to proceed at the expiry of the contract.
