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Shared Support Services

What is intended to be achieved with this appropriation

This appropriation is intended to achieve quality, efficient support services for other agencies.

What was achieved in this appropriation

During 2015/16 systems and processes of internal controls have been maintained to a high standard. Quality and timeliness of financial reporting and payroll processing have been achieved. Access and availability of IT systems has been at or above expected service levels and there has been no significant loss of or impairment of data integrity. Dedicated HR programmes were delivered for both SSC and DPMC, and a number of improvements to technology services and infrastructure were also delivered during 2015/16, including the implementation of a common IT Desktop. The Shared Service also provided support for DPMC as it implemented changes in its responsibilities for Canterbury Earthquake Recovery.

The service level standards referred to in this measure were agreed by the three central agencies as part of a shared service catalogue which describes transactional shared services and processes. The service catalogue also outlines a range of other value-added services (for example, providing advice and managing key systems and projects). On a regular basis, updates on services, key projects and other significant achievements were reported to the Shared Service Partnership Board, where the three agencies were represented.

Performance measure Target for
Performance for 2015/16 Forecast for 2016/17
Service level standards are met to the standards and timeframes agreed with the three central agencies. Achieved Achieved Achieved
Shared Support Services 2016
Main Estimates
Supp. Estimates
2017 Unaudited Forecast
as per BEFU 2016
10,676 Expenses 12,933 10,400 13,221 14,313

Funded by:

10,676 Other revenue 12,933 10,400 13,221 14,313
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