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Annual Report of the Treasury for the Year Ended 30 June 2014

Ministerial Servicing Performance 2013/14

The Treasury drafts responses to Parliamentary Questions for Written Answer (PQs), Ministerial Correspondence (MC) and Official Information Act requests (MOIAs) for consultation with, or approval by, the responsible Minister. We also respond to Official Information Act requests received by the Treasury (TOIAs).

The Treasury provides these services to the Minister of Finance, Associate Ministers of Finance and/or other Ministers on referral from the Minister of Finance or an Associate Minister of Finance; the Minister of Science and Innovation; and the Minister for State-Owned Enterprises.

The Treasury's workflow management system has recently been enhanced to provide improved reporting on Ministerial Servicing. Easier availability of data, together with increased managerial focus, is expected to improve the Ministerial Servicing statistics.

Total for all Votes (estimated volume for full year) 400 1000 160 260
Actual volume of replies completed to 30 June 2014 308 452 114 185
Target % answered by due date 100% 95% 100% 100%
Actual % answered by due date 89% 78% 82% 78%
Target % first draft accepted 100% 95% 95% N/A
Actual % first draft accepted 98% 85% 88% N/A

Agreed measures for Ministerial Servicing are set out on page 131.

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