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Annual Report of the Treasury for the Year Ended 30 June 2012

Ministerial Servicing - Service Standards

Agreed Measures and Standards
Description Timeframe Quality Indicator
Ministerial Correspondence

Unless otherwise agreed with the Minister's Office, submit a reply to:

  • correspondence marked "Urgent" by the Minister's Office within 5 working days of referral
  • correspondence specified by the Minister's Office as requiring "Priority" within 10 working days of referral, and
  • all other correspondence within 15 working days of referral.

At least 95% of replies will be delivered within agreed timeframes.

At least 95% of replies will be acceptable to the Minister and will not require amendment.

Parliamentary Questions Replies to written PQs will be submitted to the Minister's Office by 12.00pm on the due date specified by the Office. Replies will be consistent with Standing Order 377.
Replies to Official Information Act requests made to the Minister

All MOIA requests and Ombudsman investigations will be handled within the time limits prescribed by the Act.

Replies will be delivered to the Minister at least 5 working days before the relevant statutory time limit, unless otherwise agreed with the Minister's Office.

All replies will be complete and accurate in the information they convey and will be prepared with appropriate consultation of relevant parties.

Advice on, handling of and replies to MOIA requests will accord with the provisions of the Official Information Act 1982.

At least 95% of MOIA replies will be acceptable to the Minister and will not require amendment.

All stated timeframes will be met. 

Replies to Official Information Act requests made to the Treasury

All TOIA requests and Ombudsman investigations will be handled within the time limits prescribed by the Act.

The Treasury will consult and inform the Minister, and/or other Ministers, on replies to TOIAs, as appropriate and within agreed timeframes.

All replies will be complete and accurate in the information they convey.

Advice on, handling of and replies to TOIA requests will accord with the provisions of the Official Information Act 1982.

Consultation on proposed replies will be appropriate and acceptable to the Minister.

All stated timeframes will be met.

Ministerial Servicing will not exceed budgeted costs.

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