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Ministerial Servicing Performance 2008/09

Following the 2008 General Election, the Treasury acquired new responsibilities for servicing the Minister for Regulatory Reform and the Minister for Infrastructure. The additional volumes of correspondence and servicing requirements impacted on the ability of the Treasury to meet performance expectations. Following successful integration of new responsibilities, the performance of Ministerial servicing has improved. With agreement of the Office of the Minister of Finance, answers to 25 parliamentary questions were delivered late, one day after the formal deadline. In addition, the Treasury has responded to a large number of public enquiries about the operation of the Deposit Guarantee Scheme, introduced in 2008. While these enquiries have been handled by resources allocated to Ministerial servicing, they are not included in the figures for Ministerial servicing.

The category Policy Advice: Economic Performance also includes the three output classes added during 2008/09.

Ministerial Servicing
2008/09
Target Timeframes 		Parliamentary Questions
(PQs)		 Ministerial Correspondence
(MCs)		 Ministerial OIA Requests
(MOIAs)		 Treasury OIA Requests
(TOIAs)

Policy Advice: Economic Performance

        
Estimated 130-140 800-850 55-65 100-110
Actual draft replies 23 602 32 81
% answered by due date 100% 81% 75% 91%
% first draft accepted 100% 94% 94% N/A

New Zealand Export Credit Office

        
Estimated 0-5 0-5 0-5 0-5
Actual draft replies 14 6 1 0
% answered by due date 100% 100% 100% N/A
% first draft accepted 93% 100% 100% N/A

Management of Claims Against the Crown, Contractual Liabilities and Crown Properties

       
Estimated 25-35 35-45 5-15 10-20
Actual draft replies 0 12 4 3
% answered by due date N/A 92% 100% 100%
% first draft accepted N/A 92% 100% N/A

Policy Advice and Management: Macroeconomic

        
Estimated 45-55 190-210 10-20 15-25
Actual draft replies 14 238 15 13
% answered by due date 100% 74% 73% 77%
% first draft accepted 93% 91% 87% N/A

Debt and Financial Asset Management

       
Estimated 0-5 0-5 0-5 0-5
Actual draft replies 1 0 0 0
% answered by due date 100% N/A N/A N/A
% first draft accepted 100% N/A N/A N/A

Policy Advice: State Sector Performance

        
Estimated 40 -50 50-60 10-20 5-15
Actual draft replies 35 267 41 46
% answered by due date 100% 46% 93% 78%
% first draft accepted 97% 90% 98% N/A

Ownership - Organisational Performance Group

        
Estimated 35-45 0-10 15-25 20-30
Actual draft replies 69 11 10 21
% answered by due date 64% 73% 80% 91%
% first draft accepted 99% 100% 100% N/A

Quality and Timeliness Indicators for Ministerial Servicing
  Description Timeframe Quality Indicator
MC Submit a reply to MCs for approval by the Minister and Associate Ministers of Finance and/or other Ministers on referral from the Minister.

Submit a reply within 5 working days of referral, unless otherwise agreed, to correspondence which is marked “Urgent” by the Minister's office.

Submit a reply within 15 working days of referral, unless otherwise agreed, to all other correspondence.

At least 95% of replies to MCs will be delivered within agreed timeframes.

At least 95% of replies to MCs will be acceptable to the Minister and will not require amendment.

Ministerial servicing will not exceed budgeted costs.
PQ Drafting responses for PQs as requested by the Minister or Associate Ministers of Finance.

Oral questions to the Minister's office by 12.30 pm.

Written questions to the Minister's office by noon on the due date.

Draft answers to all PQs will be consistent with Standing Order 378.

Ministerial servicing will not exceed budgeted costs.
MOIA

Submit a reply to requests made under the Official Information Act 1982, in accordance with the requirements of the Act, on referral from the Minister or Associate Ministers of Finance.

This includes, where applicable, an extension or transfer of a request or a response to an investigation by an Ombudsman.

All MOIA requests will be handled within the time limits prescribed by the Act.

Replies will be delivered to the Minister at least 5 working days before the relevant statutory time limit, unless otherwise agreed.

All replies will be complete and accurate in the information they convey.

Advice on, handling of and replies to MOIA requests will accord with the provisions of the Official Information Act 1982.

At least 95% of MOIA replies will be acceptable to the Minister and will not require amendment.

All stated timeframes will be met.

Ministerial servicing will not exceed budgeted costs.

TOIA

 

Prepare a reply to requests made to the Treasury under the Official Information Act 1982, in accordance with the requirements of the Act.

This includes, where applicable, an extension or transfer of a request or a response to an investigation by an Ombudsman.

All TOIA requests will be handled within the time limits prescribed by the Act.

The Treasury will consult and inform the Minister and Associate Ministers of Finance and/or other Ministers on proposed replies to TOIAs, as required and within agreed timeframes.

All replies will be complete and accurate in the information they convey.

Advice on, handling of and replies to, TOIA requests will accord with the provisions of the Official Information Act 1982.

Consultation on proposed replies will be appropriate and acceptable to the Minister.

All stated timeframes will be met.

Ministerial servicing will not exceed budgeted costs.
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