Part 2.2 - Non-Departmental Output Expenses

Intended Impacts, Outcomes and Objectives

Intended Impacts, Outcomes and Objectives - Part 2.2 NonDepartmental Output Expenses - Consumer Affairs
Intended Impacts, Outcomes or Objectives of Appropriations	Appropriations
Well informed and adequately protected consumers.	Financial Service Providers Reserve Dispute Resolution Scheme (M17)

This appropriation is limited to the performance of the functions relating to the Financial Service Providers Reserve Dispute Resolution Scheme.

The decrease in appropriation reflects the original forecast of expect expenditure over the five years.

Output Performance Measures and Standards - Financial Service Providers Reserve Dispute Resolution Scheme (M17) - Consumer Affairs
Performance Measures	Budgeted Standard	Estimated Actual Standard	Budget Standard
	2011/12		2012/13
Timeliness of complaint resolution	At least 50% of total complaints resolved in less than 60 business days	Achieved	At least 50% of total complaints resolved in less than 60 business days
Member satisfaction: percentage of members surveyed who are satisfied with Financial Dispute Resolution's service	At least 60% of members are satisfied or very satisfied	Achieved	At least 60% of members are satisfied or very satisfied

Conditions on Use of Appropriation - Financial Service Providers Reserve Dispute Resolution Scheme (M17) - Consumer Affairs
Reference	Conditions
Financial Service Providers (Registration and Dispute Resolution) Act 2008	A Reserve Scheme is in place, and the provider of the scheme meets the requirements of their contract for service

Current and Past Policy Initiatives - Financial Service Providers Reserve Dispute Resolution Scheme (M17) - Consumer Affairs
Policy Initiative	Year of First Impact	2011/12 Budgeted $000	2012/13 Budget $000	2013/14 Estimated $000	2014/15 Estimated $000	2015/16 Estimated $000
Financial Service Providers Reserve Dispute Resolution Scheme	2010/11	1,694	1,680	1,680	1,680	-

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